Auto Retail News

With a three-hour drive ahead of us, it was an early pick-up for Dr. Merlot. He was slow getting in the car and did not make eye contact, which in light of his obsession with wine was not all that unusual

We spend the first part of every year consumed with the prior year. There are the dreaded 13th month entries that are a double-edged sword; a huge amount means smaller tax payments,

Susan Schmoe (Joe’s wife) wakes up early on Tuesday so that she can drive to her dealership, Service First Ford, first thing. The noise in her three-year-old Fusion is driving her batty and getting it fixed

For more than 15 years, Billie Nimnicht III has been the dealer/operator at Nimnicht Chevrolet and Nimnicht Buick GMC, in Jacksonville, Florida, the most populous city in both the state

It is 2017, which means our youngest department is turning twenty! That’s right, as we turn the calendar once again, we recognize two decades of a formal BDC presence in the auto dealership

“Losing the locker room” is not a condition limited to athletic teams. Any leader engaging in destructive, selfish, or other counter-productive behaviors risks losing the hearts, minds

The most successful used car operators also consistently execute well in three phases of their game: They acquire the right cars for the right money. They price appropriately. They make

With the increase of consumers preferring to use online channels for communication, it's crucial to devote attention to who might be best equipped to handle these valuable relationships.

“If they’d have asked me to buy, I’d have said yes!” These are the words of a single mom who had just left a dealership service center. She had the time, she had the money, but most of all,