Auto Retail News

Building loyalty with social customers, according to Social Media Today. Brands big and small continue to struggle with how to respond to vocal customers on social media networks. It is hard, after all, to see your worst customer service moments shar

Lessons from the Wolf of Wall Street, according to Harvard Business Review. The debauchery-laden film by Martin Scorsese The Wolf of Wall Street is a prime example of financial corruption, excess, and corporate greed. It’s the rags to riches to rag

After an unprecedented number of downloads and strong requests from auto dealers,  Joe Verde Sales & Management Training, Inc., today announced that the highly successful eBook titled, “An Auto Dealer’s Guide to Five Quick Ways to Grow�

In my travels, I am constantly asked, “How should I forecast my department?” It’s a great question and when I begin asking questions, everyone has about the same answer. It’s last year’s figures plus another 6% -10%. Seems to me that a deal

Enhanced AdWords Campaigns. Hummingbird. Conversational Search. There’s been no shortage of big headlines coming out of the Mountain View search giant in the last few months. What you haven’t heard about is the newest mousetrap in search engine m

Insurance is a very important profit center for a car dealership. And in my opinion, insurance will only continue to grow in importance as more dealers capitalize on their market leverage, begin selling collision insurance with their gap, and then ha

What if your customers were automatically notified the minute their vehicle was completed, after receiving its maintenance? What if they received a promotional message when they updated their address information: “We see that you’ve moved, bu

In response to severe weather conditions in the Midwest and East Coast, Manheim is responding by waiving online fees for vehicles purchases through Simulcast and facilitation fees for vehicles purchased through OVE.com to assist dealers. The fee waiv

Boyd Warner, CEO of AutoAlert, Inc., a technology and training company helping auto dealers identify and capture existing but unrecognized business opportunities, announced today it has been named one of Orange County Register’s “Top 100 Workplac