Consumer Complaint Response Is Essential for Dealership Compliance
Establishing a compliance management system (CMS) is not a “one and done” event. Once ownership has implemented compliance…
News June 18Latest in: Sales and Finance
Turn CRM Into a Moneymaker With Post-Sale Follow-Up
I ran into an old acquaintance at Starbucks a while ago. I had referred him and his wife…
News June 18
Know Your Stuff
I believe without any question the service advisor makes the difference in regards to the service and parts…
News June 18
Used Car Sales & SEO: Two Tales Of Woe
Sites around second-hand car sales tend to be heavily invested in online. However, due to tired legacy e-commerce platforms…
News June 17
12 Ways to Increase Online Sales
One of the core values at my company is “Test everything; assume nothing!” That’s because we know that…
News June 17
Want More Sales? Go to These Five Places!
Have you ever wondered why the most skilled salesperson on your team or in your organization isn’t always…
News June 17
What Your Techs Hate Most about Their Jobs
You rely on your technicians to perform thorough inspections and make reliable repairs. Your fixed operations can’t run…
News June 17
Excel-erate the Experience
There’s no doubt that the greatest obstacle to success in F&I and CSI is the time it takes…
News June 17Startups Offer New Ways to Buy and Sell Used Cars
Consumers have long distrusted car dealers. In DMEautomotive’s 2014 survey of 2,000 automotive customers, only 1 in 5…
News June 16
Great Time for Car Dealerships to Host Customer Clinics
Spring is a great time for a car dealership to hold a customer service clinic. I’ve always liked…
News June 15Press Releases
