5 Tips For Training Your Millennial Salespeople
The retail sales workforce is evolving beyond what we could have imagined years ago. But, is your sales…
News June 15Latest in: Sales and Finance
Does Recall Non-Compliance Leave Your Dealership More Liable & At Risk?
There’s no question – the recall crisis is eroding the confidence consumers have in vehicle safety. Every day,…
News June 15
Used Car Market Insights – Week of June 14, 2016
This week's Black Book Market Insights report looks closely at which segments are continuing to face heavier-than-normal depreciation,…
News June 14
Why Sell, Service, Repeat?
According to a CNW research study, 86% of customers who regularly service their vehicles at the selling dealership…
News June 14
5 Pointers To Preserve and Protect Profitability As You Acquire Used Vehicles
If you pay too much for an auction or trade-in vehicle, you’ve shrunk the spread between your costs…
News June 9
A Closer Look at Over-aged Units
Absolutely amazing, after all these years, here we sit, going through this again. Countless times, over and over…
News June 9
Receipting Parts
On the surface there doesn’t seem to be anything so simple and mundane as receipting parts, in fact…
News June 9
Staffing: How Many Support Peeps Do You Need – Or Can Afford?
How many peeps does it take to screw in a light bulb in a dealership service department? Let’s…
News June 8
Turning Low Profit Recalls into High Profit Maintenance
The National Highway Traffic Safety Administration has been tracking vehicle recalls since 1966. There were roughly 6 million…
News June 8
Used Car Market Insights – Week of June 7, 2016
This week's Black Book Market Insights report looks at valuation activity from the first week of June, showing…
News June 7
