Receipting Parts
On the surface there doesn’t seem to be anything so simple and mundane as receipting parts, in fact…
News June 9Latest in: Sales and Finance
Staffing: How Many Support Peeps Do You Need – Or Can Afford?
How many peeps does it take to screw in a light bulb in a dealership service department? Let’s…
News June 8
Turning Low Profit Recalls into High Profit Maintenance
The National Highway Traffic Safety Administration has been tracking vehicle recalls since 1966. There were roughly 6 million…
News June 8
Used Car Market Insights – Week of June 7, 2016
This week's Black Book Market Insights report looks at valuation activity from the first week of June, showing…
News June 7
YOU are Why Your BDC is Failing!
If you have a failing BDC, and you are a GM, then you are the reason your BDC…
News June 6
Mix Modern Customer-Retention Tech With Southern Hospitality
Customers will come back if you make the experience feel less like a chore and more like an…
News June 6
Why Transparency Is The Key To Success
"In most businesses, someone is getting screwed," said my childhood teacher. I don't remember what grade I was…
News June 6
Black Book: Sub-Compact Cars Depreciated Significantly from A Year Ago
According to Black Book® data, the average price of a used vehicle for model years 2010-2014 depreciated by…
News June 6
Making Fans of Recall Customers: Nothing Worth Having Comes Easy (Part 2)
In this blog, I’ll share the consumer viewpoint so dealers can better understand their state of mind and…
News June 3
Do Your Customers Like You?
It’s not a personality thing. You don’t have to swap family photos and go for dinner once a…
News June 2
