Why Ain’t Lefty Productive Enough?
After teaching hundreds of dealer management classes here and abroad, which included calculating how productive the service technicians…
News September 8Latest in: Sales and Finance
Grow and Nurture a Customer-Satisfying Digital F&I Experience
Here is how F&I’s future spreads out before us, either a choice to migrate to global functionality with…
News September 8
Balancing F&I Pricing with Customer Satisfaction Will Increase Dealership Profits
Car dealers know that increased sales result in a rise in profits. Every dealer is looking to improve…
News September 8
Breaking “The Rule of All”
Most F&I Managers have probably heard “The Rule of All” which means present “All products, to all customers,…
News September 8
Silicon Valley Takes Dealership F&I with Digital Storefronts!
Silicon Valley is emerging as the biggest competitor—and greatest threat—to traditional auto dealers, offering evidence that it’s time…
News September 8
How to Connect with Customers in the F&I Office
Often, when giving presentations to customers, F&I managers focus on product features and benefits. They talk about what…
News September 8
3 Reasons The “We Pay Too Much At Auctions” Complaint Falls Flat
It’s not uncommon for dealers and used vehicle managers to complain that “we have to pay too much”…
News September 8
Cars Begin to Feel Accelerated Depreciation Heading into Fall Season
According to Black Book® data, the average price of a used vehicle for model years 2011-2015 depreciated by…
News September 8
Master a 3-to-5-Day Time-to-Market for a Centralized Recon Department
Continuous process improvement, an efficiency discipline learned from manufacturing, should drive the modern auto dealership. A good first…
News September 6
Unfair? You Bet It Is…
I don’t think I was in the car business one hour before I heard that catchy little phrase.…
News September 6
