Increasing Leadership Effectiveness: It’s Simple (But Not Necessarily Easy)!
Think of the most effective leader you’ve known or read about? What characteristics made that person come to…
News September 1Latest in: Sales and Finance
Learning from Bad Examples
A benefit on one’s journey to growing as a leader is that there will never be a shortage…
News September 1
Black Book Insights on Impact from Hurricane Harvey
As the city of Houston and surrounding regions continue to cope with the devastation caused by Hurricane Harvey,…
News August 31
Consumer Attention Spans Are… SQUIRREL!
If you haven’t already noticed, human’s attention spans, in general, are decreasing. A deluge of short soundbites, marketing…
News August 31
Human Capital: How Teamwork Can Increase Revenue
One challenge in many dealerships is building an environment where teamwork thrives. Salespeople are focused on their own…
News August 31
Empower Your Sales Team for Better Performance
In my lifetime I have visited hundreds of dealerships. I have seen sales teams that are crushing it…
News August 30
Interaction isn’t ALL you should Measure: Pay Attention to What’s Working!
(Part 4 of a 4-part blog series on vehicle merchandising) In the past 3 blogs in this series,…
News August 30
Used Car Market Insights: Cars Average Decline is Double the Trucks
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News August 29
Rest in Peace Multi-Point Inspections!
Since multi-point inspections became standard, dealers have followed the same old processes. A customer comes into the service…
News August 29
Hard Facts: That Extra Little Touch [VIDEO]
Are you building relationships and leaving a good impression with your clients? A little something extra can go…
News August 28
