The Future of Auto Dealership Customer Service
How AI Is Rewriting the Automotive Customer Journey
News September 30Latest in: Leadership
Building Stealth Momentum in Dealership Service: Core Process Identification and Fixed Ops Leadership
“Moving from your shop running you, to having your team run your shop is achievable through the business…
News September 29
Rethinking Service Lane Technology: Why the Customer Experience Still Matters Most
Walk into any service department and you’ll notice how much has changed over the years. New diagnostic tools,…
News September 18
Is Your Vendor Cutting Corners with AI?
The High Cost of Poorly Implemented ‘Innovation’ in Warranty Reimbursement
News September 16
Fair Isn’t Always Equal: Succession Planning in the Family Dealership
“My wife wants to be sure our children are treated fairly, but that’s easier said than done.” Hardly…
News September 10
The Hidden Hero of the Dealership: Why Wash Matters More Than Ever
Where Sustainability Meets Service: The Wash Innovation Driving Dealership Change
News September 9
GM + Hyundai: Implications for U.S. Dealerships in a Consolidating Automotive Landscape
The recent announcement of a strategic collaboration between General Motors and Hyundai to co-develop five vehicle models has…
News September 2
How AI Helps Dealers Optimize Used Vehicle Decision-making and ROI
In what could be described as today’s “AI-urgent” environment, it can be daunting for dealers to know exactly…
News August 26
How Advanced Technology Is Helping Dealers And Lenders Avoid “Title Washing” From Sellers
In today’s fast-paced automotive market, the traditional methods of sourcing used car inventory—from waiting for trade-ins to bidding…
News August 19
Reimagining Document Verification for Today’s Modern Auto Lending Needs
It’s no surprise that with all the technology, tools and resources available today, loan decisioning has become faster…
News August 18
