A Competitive Edge with Customer Service
Your customer service stinks! According to an extensive study by the DiJulius Group, 41% of you are guilty…
News August 1Latest in: Leadership
Non-Compliance – Your Employees May Be Costing You Money
We recently published an article in this magazine entitled “ Supplier Audits to Reduce Costs and Improve Compliance.”…
News August 1Don’t Write It in Sand, Carve It in Stone
Every time I do a 20 group, dealer state association meeting or anything where a group of dealers…
News August 1The Power of the Word
What is the impact of word choice on sales? In a word, dramatic. When a customer submits a…
News August 1Would You Be a Fan of Your Dealership on Facebook?
While there has been much written about every business’s need to dive head first into social media –…
News August 1The Battle for the Right Lead Mix
I remember my first Consumer Reports customer. He came into the dealership looking for a used car, carrying…
News August 1Do you Have a BDC or a BCC?
BDC is one of the most incorrectly overused terms in the automotive retail environment. Far too often, the…
News August 1
Chris Fousek, E-commerce Director, Village Automotive Group
The Village Automotive Group in Massachusetts first jumped on the Internet wave in 1999. They were even posting…
News August 1
Charles Oglesby, Asbury Automotive Group
A 40-year veteran of the retail business, Charles Oglesby has worked in every area of the dealership climbing…
News August 1The True Measure of a Leader
Pulitzer Prize-winning author Alexander Solzhenitsyn spent eight years of his life in prison for making a few disparaging…
News July 1Press Releases
