Four Facts About Servant Leadership
“Servant leadership” has been a business buzzword the past three decades. But in the 1,000 leadership presentations I’ve…
News September 9“Servant leadership” has been a business buzzword the past three decades. But in the 1,000 leadership presentations I’ve…
News September 9In my early years in the auto retail industry a dealer told me, “You cannot cut your way…
News September 1While I was on a conference call with a dealer-client the other day, the Dealer Principal commented on…
News September 1In April, I attended the 8th Digital Dealer Conference and Exposition in Orlando. It’s a strong conference that’s…
News September 1Bass Sox Mercer (our law firm) handled arbitration filings for 74 GM and Chrysler dealers seeking reinstatement of…
News September 1Dealers need to be wary of “warranty repair shoppers.” Sometimes, for various reasons, a car owner has decided…
News September 1The Jeff Wyler Automotive Family, one of the top 50 dealer groups, has been a mainstay in the…
News September 1Paragon Honda and Acura in New York is a great family success story, says Vice President and Partner…
News September 1Your customer service stinks! According to an extensive study by the DiJulius Group, 41% of you are guilty…
News August 1We recently published an article in this magazine entitled “ Supplier Audits to Reduce Costs and Improve Compliance.”…
News August 1