Does your Dealership Sell Transactions or Experiences?
I recently wrote a blog article entitled, “You Can’t Build a Great Organization Around Satisfied Customers.” In that…
News May 14Latest in: Leadership
Study Shows Lead Response Practices Fall Way Short
Recently, my company conducted a mystery shopping study to gauge the status of dealer responses to customer price…
News May 4Believe It or Not, Congress Got It Right
We were nervous last year. The long-anticipated sunset provisions of George W.’s 2001 income and estate tax reform…
News May 1
Justin Brun, e-Commerce Manager & Ben Koller, Internet Sales Manager, Acton Toyota
Justin Brun, e-commerce manager, and Ben Koller, Internet sales manager, for Acton Toyota in Littleton, MA can stand…
News May 1
Greg Goodwin, Kuni Automotive Group
Greg Goodwin took over as the president and CEO of the Kuni Automotive Group in 1999 when founder…
News May 1Keeping in Touch with Customers
How many email addresses do you have in your DMS database? Most have less than 25%. You might…
News May 1Sales Call Conversion: How to get Appointments to Show!
The 10th Digital Dealer Conference & Exposition in Orlando last month was the best ever. One major concern…
News May 1So Do You Want More Lead Conversion Out of your Web Site…Really?
I spend as much time outside of the car business today as I do in it and many…
News May 1Retention is the New Buzzword for Success!
For the first 100 years of the automotive industry, the main thing you heard about at 20 group…
News May 1
