No Appointment — No Retention — No Honey
So, I get a call from a good-sized import client I had restructured in service about ten years…
News June 6Latest in: Leadership
Technology – The Cure for Data Entry Woes
In the automotive industry and beyond, there is a plethora of different CRM choices. Visiting any of the…
News June 1‘So, you Think I’m Old School…’
Well, I’m certainly glad I am. It’s interesting to me hearing people talk about going green, new technologies,…
News June 1Re-allocating Ad Dollars to Maximize Opportunities with New Media
Last October at the Digital Dealer Conference & Exposition in Las Vegas keynote speaker Chip Perry, the CEO…
News June 1Dealership Prices are Too High…Perception or Reality?
Fact: Most customer-pay service work (maintenance and repair) is done by aftermarket service centers. Fact: Aftermarket service centers…
News June 1The Dud-Funk Act – My Predictions
Unlike the empty talking heads on ESPN and TMZ, we were good at nicknames in college. The empty…
News June 1Five Levers of Expense Management
Typical approach to cost control Most dealership organizations engaged in some form of cost reduction over the past…
News June 1New Manufacturer Policies Impacting Dealerships
Kia’s trained technician warranty reimbursement policy So one of your long-time, highly experienced Kia technicians has allowed some…
News June 1
Bill McClure, Director of Internet Sales and Marketing, Fitzgerald Auto Mall
Bill McClure, Director of Internet Sales for Fitzgerald Auto Mall, is a big proponent of the do-it-yourself philosophy…
News June 1
April Ancira, Vice President Ancira Auto Group
At Ancira Auto Group, it’s all about sharing – sharing data and business goals openly with its 550…
News June 1
