Latest in: Leadership

Creating and owning the customer experience

As every dealer knows, our industry has changed dramatically due to the explosion of the internet and mobile…

The Bill of Rights for Car Dealerships

When you walk into your local barber/hair salon to get a haircut, you know you are dealing with…

Dealer magazine Exclusive Interview with Bill Feinstein from Planet Honda

Planet Honda is one of the biggest dealerships in the country and will sell a combined 7,000 new…

Your Questions About Automotive Email Marketing Answered

Recording the F&I Transaction

In the wake of fatal police shootings in Ferguson, Mo., North Charleston, S.C., and elsewhere, there is a…

Training that Sticks, Not Stinks

BDCs, CRMs, Elite Customer Service, Brand Expertise–these are all things you must know and master to be competitive…

Get To Know Other Departments Beyond Yours

Each month, dealers and their managers conduct a review of the previous month’s business. Included in this review…

Why Car Sales Should Be Your First Job After Graduation

The National Center for Educational Statistics (NCES) projects that nearly 2 Million students will be graduating at the…

Have You Put in Your 10,000 Hours?

I don’t know about you, but I read a lot of books. Recently, I was covering for Steve…

How Much Are You Leaving on the Table?

How effective is my team? How well are we doing on expense management? Are we leaving anything on…