Customer Experience Investments More Vital Than Ever
The global commodity slump has hit Australia’s vital mining and oil sectors, and the Aussie dollar has also…
News April 21Latest in: Leadership
Two Emerging Technologies to Attract In-Market Buyers That Your Dealership Should Consider
The world of electric and self-driving cars has more similarities to the changing digital marketing landscape than you…
News April 18
Loyalty Is Much More Than a Transaction
According to a study by Colloquy, there are 3.3 billion loyalty program memberships in the United States, which…
News April 12
Interview with Joel DeNooyer, Dealer, DeNooyer Chevrolet
Joel DeNooyer of DeNooyer Chevrolet is a third-generation dealer. His father, wanting his own store, struck out on…
News April 4Best Opportunities to Reduce Costs and Improve Gross in 2016
Other than payroll and floor plan expenses, the spend for supplies and services can consume a large part…
News April 4
All Managers Are Not Equal
The Best Ones Are Winning Coaches Most people when asked what a leader looks like respond by identifying…
News April 4
Open Recalls and Stop-Sale Directives on New and Used Vehicles
I wrote in this column a few months back concerning the expansion by GM and Chrysler Fiat stop-sale…
News April 4
Setting Your Business and Family up for Continued Growth, Now and in the Future
Do you have a vision for your business but are unsure how to get there, or feel like…
News April 4
Compliance vs. Ethics: The Lines Are Getting Blurry in the Car Business
Ethics and compliance are different from each other, but both are vitally important to the long-term success of…
News April 4
The Trickle-Down Effect: How Violations of Federal Laws Can Trigger Violations of State Laws
Federal and state laws, and how they play off of each other present a combination of potential liabilities…
News April 4
