Interview with 2016 NADA Chairman Jeff Carlson
Jeff Carlson assumes the gavel this month as the National Automobile Dealers Association's Chairman for 2016. He began…
News January 15Latest in: Leadership
Chimp, Chump, Champ – The 3 Stages of Successor Development
On a limited basis, The Rawls Group provides Successor Development Forums (SDF) for prospective leaders who feel they…
News January 10
3 Reason to Stop Believing the Millennials Lie
There is no escaping the love affair with Millennials. Everyone has an opinion on them and how they…
News July 15
Reputation Management Need to Know
Solid management of your reputation can result in real business growth. Word of mouth means everything in the…
News July 15
Customer Service – The DISC Styles Way!
Everywhere you turn today, you hear about the importance of customer satisfaction. From the bank to the phone…
News July 15
Hiring at Dealerships: 5 Steps for Perfecting Your Reference Checks
Do you enjoy a long game of phone tag or relish trying to track someone down after hours…
News July 15
If All Dealerships Look the Same, How Does the Consumer Choose?
Try not to take your eye off the ball when it comes to competing for sales. The manufacturer…
News July 14
Infographic: An Introduction to Cross-Device Customer Journey Mapping
We see a product advertised on TV, we find that product online, and then we purchase the product…
News July 14
The Greatest Destroyer of Business: Fear
Fear is the greatest enemy you’ll ever encounter as an automotive professional. Fears appear on both sides of…
News July 14
3 Ways to Prepare for the Future and Keep Your Customers Coming Back
Ok Service Managers, the temperature is hot, the shop is full and everyday you are wondering how you can…
News July 14
