The Best Time to React to a Downturn Is Before It Hits
Issues outside of your control can hamper even the most effective marketing initiatives. While it’s a frustrating dynamic,…
News December 23Latest in: Leadership
Surprise and Delight EVERYONE, Customer or Not!
What would you do if a customer was injured at your dealership and you were at fault? I…
News December 20
DMS, CRM and Closing Ratios
According to successful businessman Fred DeLuca, “Profit or perish... There are only two ways to make money: increase…
News December 19
How to Turn Employee Setbacks into Comebacks
When employees make mistakes or seem to be harboring a bad attitude, what's a leader to do? Yell…
News December 15
Interview with Galpin Motors
Since 1946, Galpin Motors has been serving car and truck shoppers in California’s San Fernando Valley. Owned and…
News December 14
Top 10 Internal Audit Tips for Small Dealership Groups and Single-Point Stores
Contrary to the necessity of external audits to maintain compliance in this heavily regulated industry, many dealerships forego…
News December 14
Five Things to Give Up to Go Up!
In sports you hear much about an athlete being “in the zone,” where their focus is sharper and…
News December 14
Feedback Is Important; if Interpreted Correctly
Customer feedback is important to any business’ growth. That’s why many send out customer satisfaction surveys and managers…
News December 13
Customers Are “Hooked On a Feeling”
In their new book, The Intuitive Customer, authors Colin Shaw and Ryan Hamilton contend that companies that try to fight…
News December 7
Training That Wasn’t
Have you ever really trained your people? I don’t mean some of this stuff out on the market…
News December 7
