Why Worry: Disrupting the Disrupters
The customer experience at your dealership is more important than ever before. With start-ups aiming to take away…
News January 3Latest in: Leadership
Something to Brag About!
Does your dealership brag about its reputation with customers? Do you constantly explore new ways to improve your…
News December 29
Interview with 2017 NADA Chairman
Mark Scarpelli is president of Raymond Chevrolet/Kia in Antioch, Ill. and co-owner of Ray Chevrolet in Fox Lake,…
News December 29
Interview with Don Hall, President & CEO of Virginia Automobile Dealers Association
Every now and then you meet someone who simply stands out as an impressive individual who radiates confidence,…
News December 29
How to Convert Subordinates Into Followers
The first section I teach in my Up Your Business 3.0 Super Leadership workshop is called, "How to…
News December 28
The Dieselgate Debate Continuum
The Volkswagen emissions scandal settlement agreement is stirring perhaps one of the greatest accounting debates in the history…
News December 27
Paying It Forward
Auto dealers are well known for their huge support to local communities. Especially around the holiday season when…
News December 27
Why Duplicate Leads are Your Best Leads
A lot of dealerships find duplicate leads annoying at best. They clog up your CRM, they make your…
News December 27
The Best Time to React to a Downturn Is Before It Hits
Issues outside of your control can hamper even the most effective marketing initiatives. While it’s a frustrating dynamic,…
News December 23
Surprise and Delight EVERYONE, Customer or Not!
What would you do if a customer was injured at your dealership and you were at fault? I…
News December 20
