Consumers Now Shop Online. Is YOUR Dealership Ready?
Car sales today are a whole different process from how it was in the past. A few years…
News January 23Latest in: Leadership
How to Be the New England Patriots of the Car Business!
It was 2008 when it hit me. The economy had just begun to hit the skids and I…
News January 18
Evolving with Disruptive Technology
More often than not, technology is the catalyst behind market disruption. From mobile apps used to summon a…
News January 17
How Is Your Business Making a Difference? Your Customers Want to Know
Dealerships are well known for their involvement and participation with local communities and many different charities. From sponsoring…
News January 17
Why Your Star Performers Shouldn’t Automatically Become Managers
It's a pretty common scenario; your best performing salesperson also happens to be ambitious. A management position opens…
News January 17
CRM – The Death of Customer Interaction
Not long ago salespeople used index cards and rolodexes to manage relationships and follow up with customers and…
News January 13
Respecting Each Other’s Differences Builds Long-term Success
As owners or managers in the business, we often put a lot of pressure on ourselves to “do…
News January 10
3 Tips to Make Your Next BIG Change Yield BIG Results
Change is the only constant since the beginning of time. Yet, it remains one of the most difficult things…
News January 9
Auto Dealership Liability for Accidents Occurring During Test Drives: How to Protect Your Dealership
Prospective car buyers are no different than the drivers we encounter daily on the road: some are skilled,…
News January 9
Surviving the Customer Loyalty Tailspin
Today, the Big 3 automakers account for only 44% of the market – a 26% decline from 2…
News January 6
