Respecting Each Other’s Differences Builds Long-term Success
As owners or managers in the business, we often put a lot of pressure on ourselves to “do…
News January 10Latest in: Leadership
3 Tips to Make Your Next BIG Change Yield BIG Results
Change is the only constant since the beginning of time. Yet, it remains one of the most difficult things…
News January 9
Auto Dealership Liability for Accidents Occurring During Test Drives: How to Protect Your Dealership
Prospective car buyers are no different than the drivers we encounter daily on the road: some are skilled,…
News January 9
Surviving the Customer Loyalty Tailspin
Today, the Big 3 automakers account for only 44% of the market – a 26% decline from 2…
News January 6
Why Worry: Disrupting the Disrupters
The customer experience at your dealership is more important than ever before. With start-ups aiming to take away…
News January 3
Something to Brag About!
Does your dealership brag about its reputation with customers? Do you constantly explore new ways to improve your…
News December 29
Interview with 2017 NADA Chairman
Mark Scarpelli is president of Raymond Chevrolet/Kia in Antioch, Ill. and co-owner of Ray Chevrolet in Fox Lake,…
News December 29
Interview with Don Hall, President & CEO of Virginia Automobile Dealers Association
Every now and then you meet someone who simply stands out as an impressive individual who radiates confidence,…
News December 29
How to Convert Subordinates Into Followers
The first section I teach in my Up Your Business 3.0 Super Leadership workshop is called, "How to…
News December 28
The Dieselgate Debate Continuum
The Volkswagen emissions scandal settlement agreement is stirring perhaps one of the greatest accounting debates in the history…
News December 27
