The Six Problems with the Friendly Confines
My Chicago Cubs are still World Series Champs, until spring training begins again at least. Countless games I’ve…
News February 1Latest in: Leadership
Simplify the Complex – Organize for Success in 2017
As you survey your organization in 2017 you are likely focused on how you can make some permanent…
News February 1
VW Dealer Settlement Nearing Completion
By the time this article is published, we hope to have final approval of the settlement agreement between…
News February 1
When Your Management Isn’t
When you look at the picture above, what do you see? If you’re like many people, you might…
News February 1
How to Effectively Apply Consequences
In today’s pampered age and increasingly politically correct climate, “applying consequences” has somehow become perceived as harsh, unfair,…
News February 1
Interview with Mel Watson, General Manager of BMW of Spokane
Mel Watson brings a passion for cars and a strong community commitment to his position as General Manager…
News February 1
Interview With Don Hall – Part II
As mentioned in the January issue, Don Hall and I spent numerous hours together attempting to take a…
News February 1
DMS and Gross Profit Metrics
Management thinker Peter Drucker is often quoted as saying that "You can't manage what you can't measure." DMS…
News February 1
Should Your Goal Be Less Effort?
In the world of customer experience, retention and loyalty, a lot of focus is placed on customer satisfaction.…
News January 31
Compensation Can Affect Employee Loyalty & Satisfaction
Dealerships have forever tweaked pay plans to satisfy bottom lines and keep employees happy. Many employees in the…
News January 24
