The Customer Experience That Wasn’t
Customer experience has become an industry “buzz term” of late when talking about customer acquisition and building loyalty.…
News March 16Latest in: Leadership
Are Your Dealership Sales Meetings Short and Effective?
When was the last time you sat through a sales meeting and were fully engaged with the speaker…
News March 10
Bad Online Reviews Are Good for Your Dealership – Here’s Why
Most things we do these days are powered by online reviews. Where we go, how we get there,…
News March 8
Is Your BDC Costing You Money? Probably.
Hate to be the bearer of bad news, but as you read this, countless dealership BDCs are successfully…
News March 8
Burn the Equity Mining Boats
Let’s start this article with a little phrase that can make a big difference to your business when…
News March 8
Transparency: The Key to Customer Loyalty
An associate of mine recently told me an interesting story about their 75-year-old father, who purchased an import,…
News March 7
Five Team-Building Exercises for Your Next Sales Meeting
I'm a big advocate for sales training. I think meetings and training are important aspects of building a…
News March 7
What is an Open DMS?
There has been a lot of discussion lately about whether or not a DMS is considered to be…
News March 3
Interview with Matt Serra, Executive Manager, Al Serra Auto Plaza
Matt Serra is Executive Manager of the Al Serra Auto Plaza in Grand Blanc Michigan, part of Serra…
News March 3
Business Growth Comes from Sweating the Small Stuff
Some people may skip this article because they consider they take pride in not sweating the small stuff. …
News March 1
