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Latest in: Leadership

The Six Problems with the Friendly Confines

My Chicago Cubs are still World Series Champs, until spring training begins again at least. Countless games I’ve…

News February 1

Simplify the Complex – Organize for Success in 2017

As you survey your organization in 2017 you are likely focused on how you can make some permanent…

News February 1

VW Dealer Settlement Nearing Completion

By the time this article is published, we hope to have final approval of the settlement agreement between…

News February 1

When Your Management Isn’t

When you look at the picture above, what do you see? If you’re like many people, you might…

News February 1
Main Featured

How to Effectively Apply Consequences

In today’s pampered age and increasingly politically correct climate, “applying consequences” has somehow become perceived as harsh, unfair,…

News February 1
Main Featured

Interview with Mel Watson, General Manager of BMW of Spokane

Mel Watson brings a passion for cars and a strong community commitment to his position as General Manager…

News February 1

Interview With Don Hall – Part II

As mentioned in the January issue, Don Hall and I spent numerous hours together attempting to take a…

News February 1

DMS and Gross Profit Metrics

Management thinker Peter Drucker is often quoted as saying that "You can't manage what you can't measure." DMS…

News February 1

Should Your Goal Be Less Effort?

In the world of customer experience, retention and loyalty, a lot of focus is placed on customer satisfaction.…

News January 31

Compensation Can Affect Employee Loyalty & Satisfaction

Dealerships have forever tweaked pay plans to satisfy bottom lines and keep employees happy. Many employees in the…

News January 24
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Car Dealers Protest Auto Trader's Deal Builder Rollout

News Archives – Car Dealer Magazine
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Nationwide Flight Disruptions Drive Surge in Car Rentals

CBT News | Automotive Industry | Dealership News
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Optimizing Service and Technicians in Dealerships

CBT News | Automotive Industry | Dealership News