To Improve Customer Experience, Employees Must Own It!
Today’s consumers are fickle and more demanding than ever. Why wouldn’t they be – they have countless service…
News October 27Latest in: Leadership
HOW TO SELL CARS IN 1939 – Uncovered Documents Reveal Not Much Has Changed…
Could it be possible that the secret to selling cars in today’s multi-touch, exponentially data-driven society is exactly…
News October 27
5 Ways to Use Inventory Tracking Beyond Sales
We all know inventory tracking works really well during the sales process. A customer comes up, the dealer…
News October 26
Managing Multiple Franchises
Anyone who has ever put together a jigsaw puzzle understands the straightforward, yet far from simple premise of…
News October 26
The Future Evolution and Direction of the Wholesale Vehicle Remarketing Industry
Driven by digitalization, customer expectations for frictionless and fast experiences are being set by small, everyday interactions with…
News October 26
Identifying Inefficiencies in F&I
Josh Blick shares the importance of identifying inefficiencies in F&I in this short video blog.
News October 26
Internal Controls Dealerships Should Have – But May Not Have Thought About
Dealership organizations do not typically think about identifying and testing internal controls. With the volume of transactions in…
News October 25
Taking Ten with Scott Pechstein VP National Sales for AutoWeb (formerly Autobytel)
We caught up with Scott at the Digital Dealer Conference & Expo and sat down with him for…
News October 25
5 Tips for Managing your Teams
When you’re responsible for managing employees, it’s important not to slip into a habit of managing with emails.…
News October 25
Information is a Powerful Loyalty Tool — if Used Properly
In today’s retail automotive climate, customers have more access to information than ever before. Quite often, a properly…
News October 24
