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Nearly One-Fourth of Companies Now Provide Customer Service via Facebook
SAN FRANCISCO — A new study released by MarketTools, Inc., the leader in software and services for enterprise feedback management (EFM) and market research, revealed that 23 percent of companies provide customer service…
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Survey: Small Business’ Increase Use of Social Media Marketing
WALTHAM, Mass. – Small businesses are becoming more comfortable with social media marketing and are using it more when engaging with customers, according to new survey data from Constant Contact®, Inc. The…
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U.S. Social Local Advertising Revenues to Reach $2.3 Billion in 2015
CHANTILLY, Va. – BIA/Kelsey’s first forecast of geotargeted social media projects the local segment of U.S. social media advertising revenues will grow from $400 million in 2010 to $2.3 billion in 2015,…
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