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Insights
Redefining Customer Retention
How many times over the past 10 years have you heard the following words/phrases…. customer loyalty, owner loyalty, customer retention, reward programs, loyalty programs? The folks at Twitter use the…
Dealer NewsHigh Value Performance Metrics
As a specialist in spend management and operations, I have developed a respect, a trust and a reliance on well-conceived and well developed performance metrics. Performance metrics allow us to…
Dealer NewsCore Values Form the ‘Success Foundation’ – Step Five
J.W. “Bill” Marriott, Jr. is chairman and chief executive officer of Marriott International, Inc., one of the world’s largest lodging companies. The successor of the highly successful hotel change is…
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