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Insights
The Rise of the Informed Buyer: Why Knowledgeable Customers Are Opting Out of Negotiation
For a long time, the car-buying experience revolved around negotiation. It shaped how deals were structured and how salespeople were trained, while also influencing how customers prepared for the experience.…
Leadership
New-Vehicle Prices Moderate as Sales Slow: KBB
Key Takeaways New-vehicle prices remained high but showed signs of moderation: The average transaction price reached $49,461 in April, up 1.8% year over year, which is still elevated but below the…
Dealer News
Smart Dealers Are Realizing They Can Have Better Compliance Without the Customer Friction
Here is the tension every dealer principal, GM, and F&I director is navigating right now: customers expect a near-frictionless buying experience, while federal regulators are demanding forensic-level documentation behind every…
Leadership
