Latest in: News

You Started a Blog, Now What? 6 Next Steps for Maximum Results

Doing something new is always uncomfortable. It elicits a whole range of emotions from fear and anxiety to…

How to Combat Loyalty Program Fatigue

The average U.S. household now belongs to more than 18 loyalty programs, for a total of more than…

Protect Your Profits from the Unknown

Car Dealer Overtime Case: From Service Desk to High Court

WASHINGTON (April 18, 2016) — A shorthanded U.S. Supreme Court this week will take up the case of…

‘If You Can Smell Them, You Can Sell Them’

This is one of my favorite sayings when I am helping our team get on the right page…

3 Ways Credit Union Partnerships Boost Customer Loyalty

While dealers grapple with new and better ways to advance the customer experience and build loyalty, one effective,…

In the Driver’s Seat

The old sports adage that says rules were made to be broken certainly applies to the auto finance…

Franchised Dealers Sold Nearly 19 Million Used Cars in 2015

TYSONS, Va. - There were nearly 19 million used-car sales by the franchised dealership body last year and…

Why CPO Prices Are Higher — and Worth It

ATLANTA – Currently, used-car certification programs are now available through most, if not all, major car manufacturers and are joined…