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Increasing Service Business Through Convenience – A Tactical Approach

What do the success of service-based companies like Uber, Grubhub, or Airbnb tell us about today’s consumer? We…

A Little Re-Tooling Can Get You Great Improved Results

A few years ago, I wrote an article titled, “It All Starts at the Top,” which generated a…

Collision Shop Liability Is a Serious Issue for All – Read This!

Unless you have been living under a rock outside of your auto business, you’ve heard of the $30…

Great Service Managers Follow a 4C Approach

Every time I ask service managers about the 4th C I get a blank stare. All service managers…

Building Your Business by Building Your People!

“You don’t build a business, you build people—then your people will build your business!” –Zig Ziglar Wow! That’s…

Trade, Tariffs and Labor

The Art and Science of Parts Inventory Reconciliation

While consulting with parts department managers and owners on the recording and reconciling of parts inventories for many…

How to Add $1.0MM to Your Bottom Line Profits

Whether you are a single-point dealership, small group, mid-sized group or mega group of dealerships, the opportunity to…

7 Questions to Ask When Hiring a Customer Service Trainer

The average customer will see their automotive salesperson once every three years. The same customer will see their…