Auto Retail News

8 Characteristics of a Top-Notch Customer Experience Manager We communicate with customers much more online today and it’s important to devote attention to who in your organization is best equipped to handle your most valued assets…your customer

Highlights From the 18th Digital Dealer Conference & Exposition, from Bryant Surety Bonds. One of the most important events in the auto dealer industry just wrapped up in Tampa, Florida, between April 21-23. The 18th Digital Dealer Conference &

Keeping Talented Technicians, from Fixed Performance. Recently I’ve been getting phone calls from dealer principals that are in need of technicians. Anyone that follows me understands that this is been a passion of mine and I’m bringing s

Digital Color Matching System, from Body Shop Business. AkzoNobel has launched a digital system that allows body shops to precisely measure and match the existing color on any area of a vehicle. It consists of two key elements: 1) Automatchic Vision

Penske Using Recalls to Connect with Customers, from Automotive News. BLOOMFIELD HILLS, Mich. – Penske Automotive Group’s service and parts operations raked in roughly $260.3 million in overall retail automotive gross profit during 

The ART of car diagnosis reaches new level at Audi, from Automotive News. The service staffers at Santa Monica Audi are getting a high-tech hand to diagnose vexing vehicle issues. The help is coming from the Audi Robotic Telepresence, or ART for shor

Amazon Extends Ambitions To $6 Billion Online Auto Parts Market, from Advantage Business Media. OTTAWA — While still a relatively nascent online market, the auto parts industry has experienced significant growth in its e-commerce presence. Recent

Who Owns Your Cars? Automakers Say They Do, from Driving Sales. The Digital Millennium Copyright Act is a law enacted in 1998, enforced and administrated by the U.S. Copyright Office. Every three years, the U.S. Copyright Office is tasked with holdin

The Myths of Writing Service, should set costs, from Service Drive Today. Don’t let myths about writing service keep your fixed operations from achieving great success. You may remember from my article last month, myths can be very dangerous things