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Why your BDC Manager Can’t Be Your Administrative Assistant
Your business is booming, you’ve got your sales teams, desk managers and finance managers all ready to go. But, you have these “things” coming into your CRM from somewhere else. They’re INTERNET LEADS! What about phone calls? You’ve decided
Jun 23, 2015
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Everything is Awesome in the Buy/Sell Market
The strength of the auto retail market and the improving economy will drive dealership acquisition activity and blue sky values throughout 2015 and into 2016. From my vantage point as a buy/sell advisor, I see three important market trends impacting
Jun 22, 2015
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Industry Trends Suggest Big Changes In Dealership Operations
The writing is on the wall. Some manufacturers are deciding to keep more profit while others are cutting warranties — all while new players are entering the automotive service space. Trends are pointing towards the fact that dealership service
Jun 22, 2015
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3 Keys to Optimizing Use of Dedicated Resources in Auto Repair
A dedicated bay and/or equipment in an auto repair shop can present significant challenges. The objective is to realize the maximum return on investment but if care is not taken the resource can be overbooked or double booked and conflicts can result
Jun 22, 2015
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3 Traits That Make a Great Leader
Being a leader isn’t easy – if it were, everyone would be one. Leading others comes with more responsibility and accountability in all that you do, at all times. With that being said, it’s important to sharpen the traits that will mold you into
Jun 22, 2015
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3 Crippling Digital Marketing Mistakes Small Businesses Make Right Out of the Gate
Whether they’re starting a brand-new business or bringing an existing one into the digital marketplace, small business owners tend to make the same mistakes again and again when jumping into an online marketing push. No matter your goals for your w
Jun 22, 2015
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Four Tips to a Better Summer Sales Meeting
It’s summer and much like our kids, we want to take some time off. Before that scheduled vacation time arrives, we tend to want to move at a slower pace. Meetings can get pretty brutal if everyone in attendance is feeling the same pull, especially
Jun 19, 2015
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Telltale Signs Your Customer Is About To Leave (And What You Can Do About It)
If we’re honest, most of us will admit that we have favorite clients and customers. Maybe they earn that status by forming the biggest slice of our revenue pie; maybe they renew their contracts year after year without question, or maybe they’re s
Jun 19, 2015
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The Breakdown on Customer Relationship Management
It all comes down to customers. Without them, there’s no reason to be in business. The best business plan and greatest product in the world are meaningless if potential customers aren’t located, marketed to, enticed to check out what you’re sel
Jun 19, 2015