Auto Retail News

When I’m asked to analyze a dealership’s vehicle reconditioning department, it’s quickly apparent from my performance-report review who is running the show.

On Wednesday, the U.S. Department of Labor published its final rule updating overtime regulations under the Fair Labor Standards Act (FLSA), which, according to the department, will automatically extend

Those who have been in the auto industry for any length of time know this to be true: “No” doesn’t necessarily mean “no.” When a salesperson takes on an enthusiastic and assertive frame of mind, turning

The fact that we still refer to F&I departments as “The Box” is archaic, but its nothing compared to the tactics we used to extract money from our customers.

Experian Automotive reported on Thursday that open leases originated during the first quarter grew by 27.55 percent to an all-time high of $76.9 billion, up from $73.1 billion spotted during the previous year.

With the millions of recalls in the pipeline nowadays, compliance expert Randy Henrick contends dealerships find themselves in “a difficult situation,” especially in light of how the Federal Trade Commission

To understand how RST works and how people can be divided based on their reactions, you can make use of a personality questionnaire. One such questionnaire is Corr-Cooper Reinforcement Sensitivity

For the auto dealer, the embodiment of a “necessary evil” is the business’ car wash. Or, if that term is too strong, let’s call it a necessary “nuisance.” Usually tucked into the back corner of the dealership’s

As mobile buying grows, social advertising seems to be moving at the speed of light. Facebook naturally has led much of the way in innovation, giving advertisers a whole host of new tools and insights.