Auto Retail News

The Habits of Highly Successful Dealers A tug-of-war exists in the car-buying process. Today’s car buyer seeks to maintain control of the process, using information and technology to help them with each decision. On the same token, dealers also wan

20 Things I’d Do Immediately If I Bought Your Dealership Through the years, Jim Ziegler has a reputation for growing dealerships to the ‘Big Numbers.’ In this presentation, Ziegler itemizes more than 20 things he would change if he took ove

$99B Opportunity in Fixed Ops 64% of dealers identify customer retention as their primary business concern, and 94% of dealer personnel believe the service experience is more important than the service itself. Yet franchised dealers provide less than

Tune in next Week for the Wonderful World of Local SEO — Part 2 Local Search expert Greg Gifford, who speaks internationally at both automotive and SEO conferences, will dive deep into Local SEO in this in-depth, two-hour session. He’ll sha

Bill Wittenmyer explains why dealers should change their language when dealing with service customers from appointments to check-in times in this week’s Witt’s Wise Words.

NITS SOLUTIONS LAUNCHES NEW WEB BASED REPORTING PLATFORM: AFTERSALES IQ™ Centralized data analytics tool gives automotive dealerships greater insights into Fixed Ops performance NOVI, Mich., July 28, 2017 – NITS Solutions, a data analytics servic

Creating an Attribution Infrastructure I’ve talked a lot in the past about the importance of using a multi-touch attribution model with data weighted and reported by an unbiased third party. In this blog, I wanted to take this conversation to the n

With more than 63 million vehicles with open recalls currently on US roads and highways, you would assume that consumers would make recall repairs a priority. So why are consumers so apprehensive to repair those recalls at the dealership? As a dealer

Chinese philosopher Lao Tzu said, “If you do not change direction, you may end up where you are heading.” For many dealerships on the Auto/Mate DMS, they are heading towards being a client of DMS giant CDK. Although the deal requires regulatory a