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Service Department Communication in the 21st Century

Alexander Graham Bell, credited with inventing the telephone in 1876, showcased his remarkable invention with the first-ever phone call to Thomas Watson, his assistant, who was in another room. In modest words, Bell spoke into a mouth piece and said:
Nov 16, 2017
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Hurricane Winds Create Windfall for Car Dealers

Along with 180 mph winds, flood damage, home destruction, and disease, Hurricane’s Harvey and Irma were also the cause behind the effect of a very large increase in car sales. It’s estimated that nearly one million cars were totaled during the tw
Nov 16, 2017
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Client Command® Welcomes Brian Consaul as Senior Vice President of Business Development

Cumming, GA (Nov 16, 2017) – Client Command today announced that Brian Consaul has been appointed Senior Vice President of Business Development, a new position within Client Command. “Brian is a seasoned and trusted leader in the Automotive i
Nov 16, 2017
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Marketing vs. Content: It’s a Matter of Perspective

In a world filled with noise, companies large and small are competing for consumer attention. Your message needs to be relevant, or the consumer will simply tune you out. Of course, you also need to make a profit and get in front of customers wheneve
Nov 15, 2017
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Putting the “R” Back in CRM

Too often, CRM and direct marketing are used interchangeably. In so doing, focus on the “relationship” part of CRM is lost.  I think we can learn a lot about the value of that relationship, and how best to foster it, by thinking about successful
Nov 15, 2017
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LotLinx Continues Growth By Adding a Pair of Seasoned Automotive Executives

Company Expands Offices and Builds Momentum Toward Upcoming Canadian and Enterprise Rollout CHICAGO, November 14, 2017 — LotLinx, the industry’s #1 Automotive AI, today announced the addition of two new members to its executive staff. Bob She
Nov 14, 2017
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Convert More Website Viewers into Leads through Engaging High Perceived Value Test Drive Offers

CHICAGO , Nov. 07, 2017 (GLOBE NEWSWIRE) — Incentivefox, a company focused on increasing dealer revenue and sales through engaging incentive solutions announced the release of their latest lead generation program that allows dealerships to turn
Nov 14, 2017
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ADESA Dallas Appoints New General Manager

CARMEL, Ind. – Nov. 14, 2017 – ADESA, a business unit of KAR Auction Services, Inc. (NYSE: KAR), announced that Allan Wilwayco has been appointed the new general manager at ADESA Dallas. In his new role, Wilwayco will lead the day-to-day business
Nov 14, 2017
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Used Car Market Insights: Overall Normal Depreciation for November

Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full report. This week’s Black Book Market I
Nov 14, 2017