Trending Auto Retail News
Driving Better Closing Results: Experts share their closing secrets
The close is the ultimate measurement of the effectiveness of a sales process. Retailers around the world go through countless steps to drive interest in their product but it is wasted energy if it doesn’t translate into sales. Really nice and talented Internet...
Tips for Making Quick Service Worth It
We do a lot of brain busting determining how to generate sufficient stall revenue, so that the entire dealership’s expenses can be covered by service and parts. Essentially we have established there are three distinct work types in auto service stalls of all genres:...
Be Careful of Limited Warranties
Did you know that offering a warranty on a new or used vehicle, even one that is limited in duration, can open a dealership up to litigation years after the warranty has expired? Many dealerships currently offer written warranties on new and used vehicles independent...
Make Money Managing Inventory Walmart’s Way
Last year, Mike Jackson, chairman and CEO of AutoNation, commented that our industry’s operating benchmarks have not changed in half a century. He was speaking specifically about our inventory supply and the long held belief that a 60-days supply of new vehicles is...
Unique Insurance Coverage for Unique Circumstances
In past articles, I have spent much time discussing the types of insurance coverage most dealers carry. As a change of pace, I thought it might be interesting to discuss some lesser-known policies that, in the right circumstances, may be just what you need. Kidnap,...
What I Should have Learned in First Grade
This year, I’m focusing my presentations to in-house clients on strategies to develop mental toughness and a ferocious persistence. These two traits will ultimately separate the winners from the wannabe’s in most endeavors. Over the years I’ve spoken about the need to...
Five Tips for Prepping Staff for System Change
Probably the best thing that happened to me as a controller was change. I worked for one dealer that liked to buy dealerships, so I learned about buy/sells. I worked for a dealership group that liked to move general managers around (and sometimes out), so I learned...
Advertising: 10 Best Reads for 2010
Several years ago I shared my 10 favorite advertising/marketing books and got some great feedback from readers who bought and read many of them. Let’s update that list to 2010 with a list of my 10 favorite new reads on advertising and marketing, many of them geared...
Turn Your Leaders into Tour Guides
Visiting with various dealers throughout the country the last few weeks, I decided to conduct a survey identifying what they believe is needed to increase business from the front end sales department. I first asked them how things were going. “Well, we are holding our...
Joshua Fichter, Director of Operations, Sam Pack’s Five Star Ford
Number one for two years among Ford dealerships in Internet sales, Sam Pack’s Five Star Ford in North Richland Hills, TX, and the group's other two stores in Carrollton and Lewisville, are some of the most respected dealerships in the country. Joshua Fichter, director...
It’s a Performance – Make Sure Everyone Knows Their Roles
For dealers, your store often tells the story of your life. This is especially true for those second- and third-generation dealers. Every day, your dealership puts on a show for the consumer. The customers are your audience and you are the director. When you open the...
Matthew Belk, BetterCarPeople.com ??? 8th Digital Dealer Conference Speaker
Click above to view the video of Matthew Belk explaining what he will be discussing at the 8th Digital Dealer Conference and Exposition: Real-life Online Sales Techniques. A short attention span discussion of what is working for dealerships online salesThis session...
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