Chrysler and GM Dealer Reinstatement Legislation
What dealers can expect through the arbitration process By the time you read this article, the deadline for…
News February 1Latest in: Sales and Finance
New and Improved Privacy Notice
The Federales mess up again When I first stated following this development, I was reminded of a bad…
News February 1Improve your Bottom Line with Purchasing
To survive 2009, you probably cut costs by eliminating positions and reducing salaries and benefits, curtailing spending on…
News February 1Personal Identity Theft – Is your Dealership Covered?
The idea that a dealer may be held liable for personal identity theft began to come up about…
News February 1Leadershift is the Fuel for Success
If your store doesn’t have it, better get it Coaching an individual by influencing his view of CRM…
News February 1Consumers Hold the Key to Continued Certified Pre-owned Sales Growth
By all accounts, as long as a supply of eligible vehicles is available, the growth in certified pre-owned…
News February 1
Ed Tonkin, NADA Chairman, Ron Tonkin Dealerships
Incoming National Automobile Dealers Association Chairman Ed Tonkin is a second-generation dealer from Portland, Oregon, who says he…
News January 10Hired any Lazy Idiots Lately?
I find simply observing processes to be quite constructive. Sometimes just stepping back and carefully viewing how methodology…
News January 8Putting ‘Spiral Integration’ Into Play
About 10 years ago I wrote my first article in Dealer magazine on the concept of “spiral integration.”…
News January 1Managing the Phone Conversation
Recently, I wrote an article, “Back to Basics,” about the need for salespeople to refocus attention on their…
News January 1
