All Roads Lead to Rome (Washington, DC)
I was recently on a trip to Sao Paulo, Brazil doing a used car school for Fenabrave (Brazil’s…
News February 1Latest in: Sales and Finance
Telephone Techniques to Improve Customer Retention
Telephone Techniques to Improve Customer Retention A service advisor’s ability to communicate effectively on the telephone can positively…
News February 1Motivating Technicians to Sell Service!
There is only one way to increase your retail (customer-pay) service department revenue: sell more service! After reading…
News February 1So, You Think you Have Problems?
It’s time to stop complaining and start planning for the new world I know you’re reading this in…
News February 1Chrysler and GM Dealer Reinstatement Legislation
What dealers can expect through the arbitration process By the time you read this article, the deadline for…
News February 1New and Improved Privacy Notice
The Federales mess up again When I first stated following this development, I was reminded of a bad…
News February 1Improve your Bottom Line with Purchasing
To survive 2009, you probably cut costs by eliminating positions and reducing salaries and benefits, curtailing spending on…
News February 1Personal Identity Theft – Is your Dealership Covered?
The idea that a dealer may be held liable for personal identity theft began to come up about…
News February 1Leadershift is the Fuel for Success
If your store doesn’t have it, better get it Coaching an individual by influencing his view of CRM…
News February 1Consumers Hold the Key to Continued Certified Pre-owned Sales Growth
By all accounts, as long as a supply of eligible vehicles is available, the growth in certified pre-owned…
News February 1
