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Latest in: Sales and Finance

Take Video Off the ‘To Do’ List

For many dealers the message is becoming clear that it’s time to get video off the “to do”…

News April 10

Selling Cars in the Post-Control World

The battle is over. The customer now controls the car-buying process, and it is up to the dealer…

News April 10

Convert Used Car Buyers into Lifetime Service Customers

Less than 10% of used car buyers return to the dealership for customer-pay service work. But don’t take…

News April 10

Where’s the Trust?

I had the pleasure of speaking at the AutoTeam America CFO Forum on Friday afternoon before the official…

News April 10

Traits of a Strong Compliance Officer

I apologize up front if what I am about to write offends you. I am not a fan…

News April 1

Driving Better Closing Results: Experts share their closing secrets

The close is the ultimate measurement of the effectiveness of a sales process.  Retailers around the world go…

News April 1

Tips for Making Quick Service Worth It

We do a lot of brain busting determining how to generate sufficient stall revenue, so that the entire…

News April 1

Be Careful of Limited Warranties

Did you know that offering a warranty on a new or used vehicle, even one that is limited…

News April 1

Unique Insurance Coverage for Unique Circumstances

In past articles, I have spent much time discussing the types of insurance coverage most dealers carry. As…

News April 1

Advertising: 10 Best Reads for 2010

Several years ago I shared my 10 favorite advertising/marketing books and got some great feedback from readers who…

News April 1