How Good Parts Pros Act
Some things aren’t funny, they’re just freakin’ wrong. While working in a northeastern dealer’s service manager’s office, located…
News February 9Latest in: Sales and Finance
Effective Training & Brain Science
“Why aren’t they doing what I told them” Ever muttered those words? You know you have. Long ago…
News February 6
Interview with John Eagle, John Eagle Dealerships
John Eagle is a member of the PhD club – “Papa had a dealership.” He’s been in the…
News February 1Correctly Compensating Sales People
It is amazing to me that the vast majority of dealerships continue to pay sales consultants on gross…
News January 31Can OEMs Actually Not Renew a Dealer Agreement?
Don’t Fall For the Bluff Car manufacturers have made a habit in recent years of using the expiration…
News January 1410 Essentials for Today’s Sales Call
The first suggestion I have is to mystery shop your competition. Most will start with “what’s your name…
News January 14People and Processes: Creating a Synergy Between the Two
People (pee-puhl) noun 1) Human beings 2) The followers or subordinates of a leader or manager Processes…
News January 14Do You Know Your Punishment?
The National Football League is fining players up to $50,000 for helmet to helmet hits. The government recently…
News January 14Becoming a Web Centric Dealer
In today’s high-performing dealership, the web is the strategic center. What does it mean to be web-centric? It…
News January 14Speaking the Customer’s Language
In a recent article, I presented the need for dealers to take a proactive approach to dealership reputation…
News January 14
