People and Processes: Creating a Synergy Between the Two
People (pee-puhl) noun 1) Human beings 2) The followers or subordinates of a leader or manager Processes…
News January 14Latest in: Sales and Finance
Do You Know Your Punishment?
The National Football League is fining players up to $50,000 for helmet to helmet hits. The government recently…
News January 14Becoming a Web Centric Dealer
In today’s high-performing dealership, the web is the strategic center. What does it mean to be web-centric? It…
News January 14Speaking the Customer’s Language
In a recent article, I presented the need for dealers to take a proactive approach to dealership reputation…
News January 14The Benefits of a Strong Arbitration Provision
Our clients are always looking for ways to minimize legal fees and reduce the number of lawsuits. There…
News January 14Ed’s Picks – Tools You Can Use From 2010 SEMA
Each November, some 100,000 plus aftermarket and new vehicle manufacturer personnel, gather to view the latest in parts,…
News January 14Using Technology for the ‘Why’
One of my favorite dealer clients once said to me, “All I get is ‘What,’ stuff all day;…
News January 14
The Simple Rules of the Business
There is a simple rule of business that we all want to live by. It’s not that we…
News January 14Outsource to Improve Results and Reduce Costs
In most organizations today, staff levels have been reduced and the fewer remaining managers and employees are taking…
News January 14
Interview with Stephen Wade, 2011 NADA Chairman, Stephen Wade Automotive Group
He started out wanting to be an attorney with no intention of being in the car business. Now,…
News January 1
