Scripting Cold Calls Is A Bad Idea: Why Most Call Center Managers Have It Wrong
Scripting Cold Calls Is A Bad Idea: Why Most Call Center Managers Have It Wrong, from Forbes. We’ve…
News May 6Latest in: Sales and Finance
Fiat Chrysler wants to give dealership workers a free ride to college
Fiat Chrysler wants to give dealership workers a free ride to college, from CNN. If the cost of…
News May 6Peak Performance and Outsell Join Forces to Deliver a Powerful Cross-channel Customer Engagement Solution
Peak Performance and Outsell Join Forces to Deliver a Powerful Cross-channel Customer Engagement Solution, from 24-7 Press Release.…
News May 6How Much Should My Dealership Invest in Digital Platforms?
How Much Should My Dealership Invest in Digital Platforms?, from 9 Clouds Automotive Marketing. WHY DEALERSHIP MARKETERS SHOULD…
News May 6Whether Sales are Up or Down, Dealers should Always Look to Improve Their Marketing
Whether Sales are Up or Down, Dealers should Always Look to Improve Their Marketing, from Driving Sales. There’s…
News May 66 Steps to Getting Referrals
6 Steps to Getting Referrals, from NCM Institute. The easiest lead to close is a referred lead. Unfortunately,…
News May 6Truck Market Continues to be Strong
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News May 5Then, Now and in the Future
The guard has changed, so to speak, in our industry. As the new generation takes over from the…
News May 4CFPB Comes Out Swinging Against Arbitration in Releasing its Required Study
Arbitration and class action waiver clauses in retail installment sales contracts (“RISCs”) are important to dealers to help…
News May 4I’m Ron Burgundy? 4 Ways to Avoid the Phone Script Trap
Talking with customers and prospects on the phone at a service center can sometimes wield some difficult situations…
News May 4
