Strange, New Smells Offend Customers
Prudently plan to prevent strange, possibly offensive odors inside customers’ vehicles or chance their wrath. Returning a smelly…
News September 14Latest in: Sales and Finance
Work On Yourself Wednesday : Get Out If You’ve Checked Out [VIDEO]
Have you mentally checked out?
News September 14
Dealership Creates Service Dept. Assembly Line
Motorcars Honda came up with the idea in part to speed up its express-maintenance operation. The dealership currently…
News September 14
Used Car Market Insights – Week of September 12, 2016
This week’s Black Book Market Insights report shows how car segments, particularly Sporty Cars, continue to face larger…
News September 13
Latest Black Book White Paper Identifies Which Vehicles Make Good Used Lease Options
As auto lease levels continue to reach new highs, auto lenders will continue to ponder the prospects of…
News September 13
Hard Facts: How to Track LinkedIn Conversions [VIDEO]
LinkedIn is less glamorous than all the other social platforms, which is why so many companies are underutilizing…
News September 9
Fixed Ops Best Practices That Really Work
This article could be titled “Robert Atwood (Part Two)” because it really is a continuation of last month’s…
News September 8
Why Ain’t Lefty Productive Enough?
After teaching hundreds of dealer management classes here and abroad, which included calculating how productive the service technicians…
News September 8
Grow and Nurture a Customer-Satisfying Digital F&I Experience
Here is how F&I’s future spreads out before us, either a choice to migrate to global functionality with…
News September 8
Balancing F&I Pricing with Customer Satisfaction Will Increase Dealership Profits
Car dealers know that increased sales result in a rise in profits. Every dealer is looking to improve…
News September 8
