Give Service Advisors a Break – It’s Time to Reduce the Noise
Many dealers and managers outside of the service department don’t realize how incredibly busy a service advisor (SA)…
News January 10Latest in: Sales and Finance
A New Year’s Resolution to Service Consumers
As we make our New Year’s resolutions and reflect on 2016, which was a less than perfect year…
News January 6
Surviving the Customer Loyalty Tailspin
Today, the Big 3 automakers account for only 44% of the market – a 26% decline from 2…
News January 6
Used Car Market Insights – Week of December 28, 2016
This week’s Black Book Market Insights report shows increased depreciation in luxury vehicles. Trucks as a whole had…
News January 3
Don’t Get Distracted by the Shiny Objects
When looking at the future of the auto industry, specifically retail, it’s easy to get caught up in…
News January 3
Automotive Finance in the Crosshairs of an Extreme Millennial Makeover
Do you know anybody that would look back on their first car purchase and say, “Ah, I miss…
News December 29
Don’t Forget to Tell Your Inventory Story
Failure to properly disclose a vehicle’s history is one of the most common legal claims against dealerships. Dealers…
News December 29
Warranty Woes in Dealerships: Stop Throwing Dollars Away!
Warranties seem to consistently be a function that leaves excess money on the dealership’s table. From unfiled or…
News December 29
Something to Brag About!
Does your dealership brag about its reputation with customers? Do you constantly explore new ways to improve your…
News December 29
The Dieselgate Debate Continuum
The Volkswagen emissions scandal settlement agreement is stirring perhaps one of the greatest accounting debates in the history…
News December 27
