Service Customer: Building the First Steps to a Lasting Relationship
I have spent a lot of time in the service department of car dealerships, listened to more service…
News March 8Latest in: Sales and Finance
Is Your BDC Costing You Money? Probably.
Hate to be the bearer of bad news, but as you read this, countless dealership BDCs are successfully…
News March 8
Burn the Equity Mining Boats
Let’s start this article with a little phrase that can make a big difference to your business when…
News March 8
The Proactive Service Manager
A few months into my new role as the service manager at a large metro-area dealership, it became…
News March 8
Five Team-Building Exercises for Your Next Sales Meeting
I'm a big advocate for sales training. I think meetings and training are important aspects of building a…
News March 7
Ask for the Sale, but Do It the Right Way
A recent survey of automotive dealership service department customers revealed a startling observation: half the vehicle owners surveyed…
News March 3
Servicing Should Be a Love & Info Fest
This is a typical conversation I had with my customers every day at my shop. I made sure…
News March 3
Nobody Can Blame a Salesperson
In today’s automotive world, dealers are not interested in hearing about the problem or wanting to know how…
News March 3
Two Perspectives On Sourcing Auction Vehicles
The first dealer wants the car because he’s sold a few of the same units recently, and did…
News March 3
5 Ways a Closed Floor is More Efficient and Profitable Than the Traditional Open Floor
Six sales reps stand outside the showroom doors. Two smoke cigarettes and gaze off into space. The third…
News March 3
