Signs That Your Repair Shop Customer Service Needs an Overhaul
Perhaps, the most important aspect of any business is customer service. In fact, it doesn’t matter what type…
News August 10Latest in: Sales and Finance
Does Your BDC Leverage Lead Data to Increase Sales?
In the early days of internet lead departments, BDC representatives held the ultimate leverage: knowledge. Dealership websites presented…
News August 9
Wake Up and Smell the Change! What You Can Learn from Retail-Industry Leaders
When it comes to adopting new technologies, the automotive industry is typically slower than other leading industries. This…
News August 8
Soft Pull Technology – An Easy, Low-Cost Method for Boosting Leads and Sales Totals
Start every deal the right way Imagine that with just a name and address you could immediately know…
News August 8
What Homers and Strikeouts Can Teach Dealers About Success
Baseball season is in full swing (pun intended) and there’s an interesting controversy swirling around the league. Players…
News August 8
Lot Party Tip 31: What Is Your Cost to Market? [VIDEO]
In this Lot Party Tip, Jasen Rice explains why paying attention to cost-to-market is vital for a dealership’s…
News August 8
How to Win the Mobile Moments AT the Dealership
Would you believe that according to a Placed Inc. / Cars.com study, 51% of car shoppers view web…
News August 8
Car Segment Depreciation Level Increases
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News August 8
A Call to Fix Your Dealership’s Bottom Line
Your customers’ experience is immediately impacted by your callers’ journey, and making that journey a great one is…
News August 8
A Recipe for Customer Retention at Your Dealership
Dealerships spend a lot of time, money and effort in order to attract new customers. Some dealers may…
News August 8
