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Latest in: Sales and Finance

BLACK BOOK USED VEHICLE RETENTION INDEX RISES ON EARLY SPRING SELLING SEASON ACTIVITY

Several Car Segments Experience a Jump in the Index LAWRENCEVILLE, GA (March 8, 2018) – Black Book, a…

News March 8
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Research Reveals Up-Caring to Be 3x More Effective Than Up-Selling

I recently read a quote from an unknown source that said, “don’t cling to a mistake just because…

News March 8

Work On Yourself Wednesday: Listening & Control

This week on Work On Yourself Wednesday, listening doesn’t mean giving up control.

News March 8

Best Week YTD For Vehicle Depreciation

Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…

News March 6
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Being Real: The Fastest Way to Earn Customer Loyalty

Today’s consumers are fickle beings. It’s much harder to keep their loyalty than ever before. And, while it…

News March 6

Put Car Buying in the Fast Lane with Digital F&I

It goes without saying that today’s consumers have high expectations for the purchases they make. This includes enjoying…

News March 5

Work On Yourself Wednesday: Warning Signs of Success

This week on Work On Yourself Wednesday, I want to share six strategies for staying focused.

News March 5
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Witt’s Wise Words: Is Your Baby Ugly?

In this episode of Witt’s Wise Words, Bill Wittenmyer shares why you should get fresh eyes on your…

News March 5
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Smile and the World Smiles with You

In the business world, most successful people are type-A personalities. They are goal driven, work hard and do…

News March 2
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Helping Customers Feel Welcomed, Safe, and Understood

Automotive services are selling themselves. For customers, it is not whether to service a car; it is about…

News March 1