Service Customer: Building the First Steps to a Lasting Relationship
I have spent a lot of time in the service department of car dealerships, listened to more service…
News March 8Latest in: Press Releases
You’re Wasting Money and You Don’t Even Know It!
Google is a huge and complex network that offers a lot benefits, but comes with a lot of…
News March 8
Equity Mining… “The Million Dollar Secret”
In every sales meeting, the main topic on the agenda is how to raise the bar and sell…
News March 8
Is Your BDC Costing You Money? Probably.
Hate to be the bearer of bad news, but as you read this, countless dealership BDCs are successfully…
News March 8
Burn the Equity Mining Boats
Let’s start this article with a little phrase that can make a big difference to your business when…
News March 8
The Proactive Service Manager
A few months into my new role as the service manager at a large metro-area dealership, it became…
News March 8
Black Book Announces Partnership with Financial Technology Pioneer AutoGravity
Black Book, a division of Hearst Business Media that provides new- and used-vehicle valuation services and custom data…
News March 7
Transparency: The Key to Customer Loyalty
An associate of mine recently told me an interesting story about their 75-year-old father, who purchased an import,…
News March 7
The Black Hole That Is Your Marketing Data
Per Wikipedia, a black hole is a region of spacetime exhibiting such strong gravitational effects that nothing –…
News March 7
Five Team-Building Exercises for Your Next Sales Meeting
I'm a big advocate for sales training. I think meetings and training are important aspects of building a…
News March 7
