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Conference & Expo: September 22-23, 2026
DealerPoint: April 22-24, 2026

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Latest in: Leadership

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Broad Strength in the Market Except for Luxury Vehicles

Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…

News April 16
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Change Again! When? Now!

Change matters. The speed of change matters. Don’t change for change’s sake.  How to sort through it all?…

News April 16
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Can You Hear Me Now?

One of the biggest obstacles many dealership service departments encounter is contacting and communicating with their customers. This…

News April 16

Perfect Practice Makes Perfect

Many individuals and companies hang their hats on their years of experience or combined years of experience as…

News April 15
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Common Testimonial Video Mistakes – How to Make Testimonials

 Testimonial videos are the most cost effective way to not only work video into your marketing strategy,…

News April 15
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Witt’s Wise Words: The Secret to Success

 CDK Global VP of Sales Bill Wittenmyer shares the secret of success for managers in automotive retail.

News April 15
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Razor & Razor Blade Models for Dealerships: Part 2

Affinitiv CEO & Executive Chairman Scot Eisenfelder shares why dealerships should pay attention to the razor and razor…

News April 12

Social Media Transformation: Part 2

CEO Jim Flint continues sharing why dealerships need to alter their social media strategies in order to maximize…

News April 12
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Profit By Action Quick Tip: Google Research on After Sales Searches

 Does your Service and Parts departments have a good online presence? In this fascinating Quick Tip, Andy…

News April 12
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Freebie Friday: Three Most Important Traits in Salespeople

 In this Freebie Friday, VP Sales CDK Global Bill Wittenmyer shares the three most important traits that…

News April 12