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Latest in: Leadership

Blind in Plain Sight — One Opportunity after Another Lost

How would you respond if one of your best friends during a social gathering came up to you…

News June 10

The Case for Dealership Consolidation – But Who are the Buyers?

Since the fourth quarter of 2009, we have begun hearing about the next wave of dealership consolidation. The…

News June 10

Five Must Do’s to Reel Customers In

As the tools needed to compete for Internet sales proliferate, it’s become more difficult for dealers to assess…

News June 10

Mastering the Internet Sales Process

Are you completely buttoned down in your sales processes to manage the 12 key steps in Internet sales?…

News June 10

OEMs Continue to Play Hard Ball with Dealers

A number of going-forward GM dealers recently received an unexpected “welcome letter” from New GM.  The welcome letter…

News June 10

An E-Marketing Update

It’s hard to believe that virtually no one understood the concept of e-marketing just 15 years ago. In…

News June 10

ASP vs. In-House Servers: Which DMS Model is Best?

The time has come. Your dealership’s DMS contract with a large, expensive legacy provider is ending. Your search…

News June 10

Can your CRM be your ILM?

I recently moderated a roundtable of Internet and BDC managers at the 8th Digital Dealer Conference in Orlando,…

News June 10

Bruce Qvale, Qvale Auto Group

You hear the name Bruce Qvale (pronounced kevallee) and probably think it sounds familiar. That’s because it is,…

News June 1

Audit Your Suppliers to Reduce Costs and Improve Compliance

Businesses couldn’t survive without a vibrant network of suppliers providing a wide range of equipment, services and supplies…

News June 1