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Latest in: Leadership

Don’t Write It in Sand, Carve It in Stone

Every time I do a 20 group, dealer state association meeting or anything where a group of dealers…

News August 1

The Power of the Word

What is the impact of word choice on sales? In a word, dramatic. When a customer submits a…

News August 1

Would You Be a Fan of Your Dealership on Facebook?

While there has been much written about every business’s need to dive head first into social media –…

News August 1

The Battle for the Right Lead Mix

I remember my first Consumer Reports customer. He came into the dealership looking for a used car, carrying…

News August 1

Do you Have a BDC or a BCC?

BDC is one of the most incorrectly overused terms in the automotive retail environment. Far too often, the…

News August 1

Chris Fousek, E-commerce Director, Village Automotive Group

The Village Automotive Group in Massachusetts first jumped on the Internet wave in 1999. They were even posting…

News August 1

Charles Oglesby, Asbury Automotive Group

A 40-year veteran of the retail business, Charles Oglesby has worked in every area of the dealership climbing…

News August 1

The True Measure of a Leader

Pulitzer Prize-winning author Alexander Solzhenitsyn spent eight years of his life in prison for making a few disparaging…

News July 1

Life in the Fast Lane – Get Your Store to Its Full Potential

Listening to my iPod while mowing the yard this past weekend, the Eagles song “Life in the Fast…

News July 1

With History there is No Mystery

As all of you are aware for 28 years I have been teaching you in class that “every…

News July 1