Keeping in Touch with Customers
How many email addresses do you have in your DMS database? Most have less than 25%. You might…
News May 1Latest in: Leadership
Sales Call Conversion: How to get Appointments to Show!
The 10th Digital Dealer Conference & Exposition in Orlando last month was the best ever. One major concern…
News May 1So Do You Want More Lead Conversion Out of your Web Site…Really?
I spend as much time outside of the car business today as I do in it and many…
News May 1Retention is the New Buzzword for Success!
For the first 100 years of the automotive industry, the main thing you heard about at 20 group…
News May 1Eliminate Doubt and Satisfy Customers’ Needs with a Consultative Approach
Interacting with informed customers can be a challenge as dealers try to overcome their concerns throughout the shopping…
News May 1Dealership Facility & Image Programs – Cost Reduction Opportunities
Dealership sales are growing once again and so too are the demands on the dealer’s time, their staff’s…
News May 1The Japan Disaster and Vehicle Allocation Concerns
The Japanese earthquake and tsunami have rocked the automotive world. Honda has reported, at the time of this…
News May 1The Truth about ‘Potential’
A top reason an under-performer is kept on a payroll despite failing to realize results is because his…
News April 14More on Becoming a 10X Dealership
It’s complicated to be an Internet-savvy dealer. Pricing, dealer web site SEO, social media, Internet structure and staffing,…
News April 12Is Used Car Front End Gross a Problem?
It’s interesting to me that in this day and time, as knowledgeable as we have become due to…
News April 1
