Surface or Service Advisors … Hmm
Recently, I was staying in a well-known chain hotel north of Atlanta, working in my room at about…
News May 14Latest in: Leadership
Closing is a Breeze When…
You master commonality-based rapport. Regardless of which type of first contact we made with our prospects, be it…
News May 11Errors in Deal Documents Can Have Bad Consequences
Recently our firm has handled several cases where a dealership’s chances of success in a lawsuit were greatly…
News May 11Automatic Transmission Services: Turning Red Fluid into Gold
It’s May 2012 and the official start of the family vacation season is upon us. As you begin…
News May 7Staffing your Internet Department from Within
Dealerships don’t often support the American dream. Knowing that the people you employ are the key to your…
News May 1Beyond Price: A Holistic Approach to Used Vehicle Profitability
Many dealers have come to understand that if they price a used vehicle too high, today’s market-conscious used…
News May 1
Joe Healy, Internet Director, Lone Star Chevrolet
Lone Star Chevrolet is the number one Chevrolet dealership in overall sales volume nationwide. As for Internet sales…
News May 1Elusive Excellence
In my workshops I help attendees build a profile of a high performance culture. In one exercise I…
News May 1
Carolyn Cross, Lone Star Chevy
Just out of high school, her dad took a young Carolyn Cross in hand to her first job,…
News May 1Warning: Stop ‘Flying Blind’ with No Clear Accountability
Implementing change to fix or improve any process requires you to have a plan of action and clear…
News April 26
