Latest in: Leadership

Do You Have a Business… or Just a Job with More Risks?

When I was operating dealerships in Northeast Oklahoma, there was a little hamburger joint that had some of…

Chat Generates Leads. But Wait, There’s More!

It’s very easy for those of us who have been on both the retail and vendor side of…

Eight Tips to Help Every New Dealership Internet Manager

It’s your first day as an Internet Manager. Congratulations! You are now in a position of leadership for…

Creating and owning the customer experience

As every dealer knows, our industry has changed dramatically due to the explosion of the internet and mobile…

The Bill of Rights for Car Dealerships

When you walk into your local barber/hair salon to get a haircut, you know you are dealing with…

Dealer magazine Exclusive Interview with Bill Feinstein from Planet Honda

Planet Honda is one of the biggest dealerships in the country and will sell a combined 7,000 new…

Your Questions About Automotive Email Marketing Answered

Recording the F&I Transaction

In the wake of fatal police shootings in Ferguson, Mo., North Charleston, S.C., and elsewhere, there is a…

Training that Sticks, Not Stinks

BDCs, CRMs, Elite Customer Service, Brand Expertise–these are all things you must know and master to be competitive…

Get To Know Other Departments Beyond Yours

Each month, dealers and their managers conduct a review of the previous month’s business. Included in this review…