It’s Okay to be a Mediocre Dealership
In today's society there are only two things people talk about: the bad and the outstanding experiences. Companies…
News June 16Latest in: Leadership
Give Customers Reason To Buy – and Come Back
When was the last time you purchased a product, then received a phone call the next day from…
News June 16
10 Tips To Being An Effective Leader
Good leaders all have one thing in common: They understand context. It’s a bit like parenting. You wouldn’t…
News June 15
Happy Employees Lead to Productive Dealerships
The belief that workers are productive because they have a big paycheck coming their way might hold some…
News June 15
Does Recall Non-Compliance Leave Your Dealership More Liable & At Risk?
There’s no question – the recall crisis is eroding the confidence consumers have in vehicle safety. Every day,…
News June 15
How to Stop Vendor Finger Pointing
One of the most common frustrations I hear from dealership employees is vendor finger pointing. Have you ever…
News June 14
Winning Starts With WHY: The Critical Role of the "Why Factor" in the Auto Industry
Every business in existence knows what they do – or what product they offer and the associated features…
News June 14
Turning the "Perfect" Opportunity into Goodwill and Car Sales
While car dealerships aren’t necessarily held in high regards by consumers, there are many dealers out there that…
News June 14
Has Your Dealership Embraced Mobile Tablets?
Are employees in your dealership using mobile tablets in service, sales and/or F&I departments? Despite much interest and…
News June 9
Knowing Your Clients
Can you tell me the make and model of the car each of your clients have? What about…
News June 8
