Interview with Galpin Motors
Since 1946, Galpin Motors has been serving car and truck shoppers in California’s San Fernando Valley. Owned and…
News December 14Latest in: Leadership
Top 10 Internal Audit Tips for Small Dealership Groups and Single-Point Stores
Contrary to the necessity of external audits to maintain compliance in this heavily regulated industry, many dealerships forego…
News December 14
Five Things to Give Up to Go Up!
In sports you hear much about an athlete being “in the zone,” where their focus is sharper and…
News December 14
Feedback Is Important; if Interpreted Correctly
Customer feedback is important to any business’ growth. That’s why many send out customer satisfaction surveys and managers…
News December 13
Customers Are “Hooked On a Feeling”
In their new book, The Intuitive Customer, authors Colin Shaw and Ryan Hamilton contend that companies that try to fight…
News December 7
Training That Wasn’t
Have you ever really trained your people? I don’t mean some of this stuff out on the market…
News December 7
Reliability Could Be Your Dealership’s Downfall
Not too long ago your service department could rely on seeing customers fairly frequently, but as vehicles have…
News December 6
See the Possibility Not The Problem
Best of the Season to all. I truly enjoy this time of year as it relates to family…
News December 6
Entitlement – The Kiss of Death in a Family Business
Entitlement issues are rampant in family owned dealerships. It is a stealthy and dangerous disease that can have…
News December 2
Why Equal is Not Fair
“But I love all my kids equally and I want to treat them fairly!” exclaimed Ted, the exasperated…
News December 1
