Interview With Don Hall – Part II
As mentioned in the January issue, Don Hall and I spent numerous hours together attempting to take a…
News February 1Latest in: Leadership
DMS and Gross Profit Metrics
Management thinker Peter Drucker is often quoted as saying that "You can't manage what you can't measure." DMS…
News February 1
Should Your Goal Be Less Effort?
In the world of customer experience, retention and loyalty, a lot of focus is placed on customer satisfaction.…
News January 31
Compensation Can Affect Employee Loyalty & Satisfaction
Dealerships have forever tweaked pay plans to satisfy bottom lines and keep employees happy. Many employees in the…
News January 24
Consumers Now Shop Online. Is YOUR Dealership Ready?
Car sales today are a whole different process from how it was in the past. A few years…
News January 23
How to Be the New England Patriots of the Car Business!
It was 2008 when it hit me. The economy had just begun to hit the skids and I…
News January 18
Evolving with Disruptive Technology
More often than not, technology is the catalyst behind market disruption. From mobile apps used to summon a…
News January 17
How Is Your Business Making a Difference? Your Customers Want to Know
Dealerships are well known for their involvement and participation with local communities and many different charities. From sponsoring…
News January 17
Why Your Star Performers Shouldn’t Automatically Become Managers
It's a pretty common scenario; your best performing salesperson also happens to be ambitious. A management position opens…
News January 17
CRM – The Death of Customer Interaction
Not long ago salespeople used index cards and rolodexes to manage relationships and follow up with customers and…
News January 13
