Interview with Matt Serra, Executive Manager, Al Serra Auto Plaza
Matt Serra is Executive Manager of the Al Serra Auto Plaza in Grand Blanc Michigan, part of Serra…
News March 3Latest in: Leadership
Business Growth Comes from Sweating the Small Stuff
Some people may skip this article because they consider they take pride in not sweating the small stuff. …
News March 1
Adapting Your Team to the New World of Retail
Over the past decade or so, the world of vehicle sales has changed in ways that have greatly…
News March 1
What Leaders Get Is in Direct Proportion to What They Give
My last two articles covered conversations I had with Don Hall the CEO of Virginia Automobile Dealers' Association…
News March 1
Accountability is Your Duty
By definition, someone that leads is expected to “go in front; to show the way.” A key to…
News March 1
Continued Strength in the Buy/Sell Market and the Road Ahead
As we wrap up another strong year of buy/sell activity, it is valuable to reflect on some key…
News March 1
Don’t Think Customers Want Loyalty Programs? U(ber) better Think Again!
When it comes to customer loyalty programs, customers like to feel appreciated and recognized for their loyalty. And,…
News February 28
What is the Best Predictor of Customer Loyalty? [VIDEO]
AutoLoop VP, Analytics and Data Services shares findings about the best predictor of customer loyalty from AutoLoop's recently…
News February 24
Are Millennials Disrupting the Auto Industry?
Millennials are growing in number and their car buying preferences are vastly different than baby boomers or Gen…
News February 24
Adapting Your Team to the New World of Retail
Over the past decade or so, the world of vehicle sales has changed in ways that have greatly…
News February 21
