Technology and Office CRM
According to Harvey Mackay, “Southwest Airlines is successful because the company understands it's a customer service company. It…
News April 24Latest in: Leadership
Customer Satisfaction Failures Can Impact your Wallets
In the wake of the backlash from the recent United Airlines incident, it has been widely reported that…
News April 17
Go Fast and Break Things
The title of this blog post originated from a thought-provoking interview with Chad Mitchell, senior director of digital…
News April 12
Your Employee Turnover Won’t Change Until This Changes
Word has it that many dealers are still having problems finding and keeping 'good' salespeople. According to the…
News April 5
Porsche Plans to Bring Some Disney Magic to its Dealerships
It’s no surprise that Disney has created one of the largest groups of loyal customers in the world.…
News April 4
Managing Your Dealership for the Best Return
Sporting Clay Shooting is one of my favorite things to do. It is like golfing but with an…
News April 1
A Sad or Celebratory Day?
With a three-hour drive ahead of us, it was an early pick-up for Dr. Merlot. He was slow…
News April 1
The Year-End for Your DMS
We spend the first part of every year consumed with the prior year. There are the dreaded 13th…
News April 1
Interview with Billie Nimnicht III, Nimnicht Chevrolet and Nimnicht Buick GMC
For more than 15 years, Billie Nimnicht III has been the dealer/operator at Nimnicht Chevrolet and Nimnicht Buick…
News April 1
At Twenty Years Old, Are You Babying Your BDC?
It is 2017, which means our youngest department is turning twenty! That’s right, as we turn the calendar…
News April 1
