Make a Difference in your Community – Customers Love it!
When it comes to community service, car dealers are often the very foundation of their communities. A great…
News July 11Latest in: Leadership
The Often Forgotten but Most Important Person in Your Dealership
The automotive industry is extremely competitive – not just locally, but also at the manufacturer level. Manufacturers spend…
News July 5
Is Amazon’s New Patent Terrible or Brilliant for Customer Loyalty?
Amazon was recently awarded a patent that has caused quite a stir amongst consumers and retailers. The patent,…
News June 27
Don’t Rely on Fake News!
For decades now, dealerships have gotten by with ‘self-reporting’ their financial performance, using very subjective methods and rarely…
News June 26
Information Hiding in your DMS
Peter Drucker once said, “We’ve spent the last 30 years focusing on the T in IT, and we’ll…
News June 21
Interview with James Thorp and Gregory Merchanthouse, Quirk Chevrolet
Quirk Chevrolet, in Braintree, Massachusetts, is one of 15 dealerships under the Quirk Auto Group brand. Started by…
News June 21
Successors: Getting out of the Middle
With more family businesses then ever seeking succession through the next generation of family leadership, a change to…
News June 21
5 Simple Ways to Turn Floorplan Financial Pain into Profit
In the past three years, new vehicle inventories have increased by 16 percent across the industry. Some well-known,…
News June 21
Two Different Management Styles with Different Results
One of the most popular things I do in helping dealerships grow is through what I call the…
News June 21
The End May Matter More than the Beginning
The business world – and the automotive industry – has started to see just how important customer experience…
News June 20
