5 Things That Make a Great Customer Experience
Customer experience is increasingly important in business. Retail shops now compete for customer wallets with behemoths such as…
News May 17Latest in: Leadership
This Overlooked Tool is Guaranteed to Improve Your Customers’ Experience
If you're like most dealers when I say the term 'collaboration tool,' you may have no idea what…
News May 17
Interview with Todd Smith, General Manager, McElveen Automotive Group
Todd Smith, General Manager at McElveen Automotive Group in Summerville, South Carolina, has been in the business of…
News May 9
The Buy/Sell Market – Previewing the Year Ahead
2017 promises to be another active year for buy/sells with private groups, and more public buyers, eager to…
News May 9
Cost Reduction Approach – Tactical or Strategic?
Most business organizations find themselves involved in cost reduction initiatives from time to time. To sustain an organization…
News May 8
Profit Drain – How Many Dollars are Slipping Away in Your Operation?
If you keep up on the recent automotive news you have probably come to the conclusion that new…
News May 8
Enthusiasm on Fire Is 10 times More Effective Than Knowledge on Ice
For 12 years, I have been writing monthly articles in Dealer magazine regarding what I see as the…
News May 8
The Truth About "Servant Leadership"
Servant leadership isn’t a new topic by any stretch, but was popularized in modern culture with the classic…
News May 8
Clever Interactions with Customers Create Customer Loyalty
As consumers increasingly shift their shopping online, choosing to skip visits to traditional retailers, it’s become difficult for…
News May 2
