Bringing Next Generation Family Members into the Dealership
One of the biggest questions dealers are asking these days is when and how to bring their next-generation…
News October 5Latest in: Leadership
What the World Needs Now…
In 1965, the Jackie DeShannon song with its famous lyrics, “What the world needs now is love sweet…
News October 5
BLACK BOOK USED VEHICLE RETENTION INDEX JUMPS DURING SEPTEMBER
Hurricane Vehicle Replacement Activity Fuels Largest Single-Month Increase Since 2012 LAWRENCEVILLE, GA (October 3, 2017) – Black Book,…
News October 4
Dealers Complain of Vendor Overload
LAS VEGAS — The Digital Dealer Conference & Expo, held here in September, was packed with vendors telling…
News October 3
Used Car Market Insights: Most Truck Segments Performed Well
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation…
News October 3
Challenging Myths: Auto Dealership Lead Performance Reports
Research for my upcoming book “Who Sold It?” included asking Marketing Managers and General Managers how they evaluate…
News October 3
Electric Vehicles Could be Auto Industry’s Biggest Disruption EVER!
The next evolution in the automotive industry will fundamentally transform dealership service departments… and this one will be…
News October 3
Why Rich Information is Critical to VDPs
SpinCar CEO Devin Daly explains why providing as much vehicle information as possible on a VDP is critical.
News October 3
How Employee Engagement Delivers ROI
Is your dealership the kind of place where employees can’t wait to come to work every morning? Do…
News September 29
A Scientific Model for Building Customer Trust
Do your customers trust your salespeople? According to the most recent Gallup poll on the subject, the answer…
News September 29
